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Return, Exchange & COD Policy – Srilus Collection’s
1. Return and Exchange Policy
We want you to love what you wear!
If something doesn’t fit or feel right, you can request for an exchange or return within 7 days of delivery.
Eligible Returns:
Items must be unused, unwashed, and with all original tags intact.
Exchange:
We offer one free size exchange per order (if the same product is available)
Refunds for Return:
A small return shipping fee of Rs.89 will be deducted from refund to cover pickup and logistics.
Defective/ Wrong Product:
If you have received a damaged or incorrect item, we’ll arrange a replacement or full refund at no cost to you.
In case of any damaged/ defective products kindly reach out to us within 48 hours of delivery. We will not be able to help you if this timeline is exceeded.
Refunds of Prepaid orders will be credited to your original payment method with in 5-7 business days after we receive the item.
Non-Returnable Items:
Customized/ discounted products or products mentioned as not eligible for return.
Products damaged due to customer mishandling
2. Cash on Delivery (COD) orders
COD is available for orders below Rs.1,999.
A small COD handling fee of Rs.49 will be applied to cover collection charges.
Unaccepted COD orders cause a round-trip loss for small businesses. Hence customers who repeatedly refuse COD parcels may have COD disabled for future orders.
Incase of return of a delivered COD order, refunds will be processed via bank transfer after deducting Rs.89 (return shipping).
3. Prepaid Benefits
Free shipping on prepaid orders above Rs.1999.
Priority dispatch and faster delivery.
4. Cancellation Policy
Incase there is an order cancellation, please do so before it is shipped. Shipping charges are non-refundable once the order is dispatched. If cancelled post shipping, Rs.89 will be deducted from the order value.
Sale & discounted products are not eligible for any cancellations or refunds.
5. Contact Us
Email: raminenisrilu@gmail.com
Note: The company holds the authority to make the final decision in any case.
For any concerns or queries, feel free to reach out. We’re happy to assist you!
